Privacy Policy
At Bonnie's Buddies, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law.
Last updated:
Who we are
Bonnie's Buddies is a dog boarding and day care service based in Leyland, Lancashire, PR25. We are the data controller for the personal data you provide to us. You can contact us at hello@bonniesbuddies.co.uk.
What data we collect
We collect personal data you provide when you contact us via our website form, including your name, email address, phone number, and information about your dog. We may also collect technical data such as your IP address and browser type via analytics tools.
How we use your data
We use your data to respond to your enquiries, provide our dog boarding and day care services, send you service-related communications, and improve our website. We do not use your data for unsolicited marketing without your consent.
Legal basis for processing
We process your data on the basis of legitimate interests (responding to enquiries), contractual necessity (providing our services), and consent (where you have opted in to communications). You may withdraw consent at any time.
Cookies and analytics
Our website uses cookies and Google Analytics (GA4) to understand how visitors use our site. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time using the cookie banner on our site.
Data sharing
We do not sell your personal data. We may share data with trusted third-party service providers (such as our email platform) who process data on our behalf under strict data processing agreements. We will not share your data with any other third parties without your consent.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.
Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise any of these rights, please contact us at hello@bonniesbuddies.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at hello@bonniesbuddies.co.uk or write to us at Leyland, Lancashire, PR25.