Bonnie's Buddies

Legal

Terms and Conditions

Please read these terms carefully before making a booking with Bonnie's Buddies.

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1. Your Booking

  1. Bookings are not confirmed until a non-refundable deposit has been received at the time of submitting the Booking Form.
  2. The remaining balance must be paid prior to or at the start of the booking period unless otherwise agreed in writing.
  3. If you cancel the booking prior to the start date, the deposit is non-refundable.
  4. If you choose to collect your dog before the agreed end date, no refund will be provided for unused days.
  5. By paying the deposit, you are entering into a legally binding contract with Bonnie's Buddies under these Terms and Conditions.
  6. Bonnie's Buddies reserves the right to refuse or cancel bookings at its discretion where necessary for safety or welfare reasons.

2. Your Dog's Details

  1. You must provide full, accurate and honest information regarding your dog's health, behavior, and history.
  2. You agree to update Bonnie's Buddies of any changes to your dog's condition or behaviour prior to the stay.
  3. Dogs displaying aggression towards people or other animals will not be accepted.
  4. You confirm your dog is legally owned by you and is not subject to any legal restrictions.
  5. You confirm your dog has not suffered from any contagious illness within the last 30 days.
  6. Failure to disclose relevant information may result in immediate termination of the booking without refund.

3. Health & Welfare Requirements

  1. All dogs must be fully vaccinated. Proof must be provided prior to boarding.
  2. Dogs must be treated for fleas, ticks and worms in accordance with veterinary guidance prior to arrival.
  3. Dogs must be delivered in a clean and groomed condition.
  4. Owners must supply sufficient food, medication, bedding, toys and equipment for the duration of the stay.
  5. Any additional costs incurred due to insufficient supplies will be charged to the owner.
  6. In the event of flea infestation, Bonnie's Buddies reserves the right to treat the dog and property at the owner's expense.

4. Veterinary Care

  1. In the event of illness or injury, Bonnie's Buddies will seek veterinary treatment.
  2. You authorize Bonnie's Buddies and the attending veterinary surgeon to make decisions in the best interests of your dog.
  3. You agree to be fully responsible for all veterinary fees incurred.
  4. You must provide an emergency contact authorised to make decisions on your behalf.
  5. It is strongly recommended that your dog is insured for illness, injury, and third-party liability.

5. Liability and Risk

  1. While every reasonable care will be taken, Bonnie's Buddies cannot be held liable for loss, injury or death of any dog in its care.
  2. You accept that dogs may interact and socialise, and you accept the inherent risks involved.
  3. You agree to be liable for any damage or injury caused by your dog to persons, animals or property.
  4. Liability shall not exceed the reasonable replacement value of the dog and excludes consequential losses.

6. Behaviour & Termination

  1. If a dog is deemed aggressive, destructive, highly stressed or unmanageable, Bonnie's Buddies reserves the right to terminate the stay.
  2. In such cases, the owner or emergency contact must arrange immediate collection or alternative care.
  3. Any additional costs incurred will be the responsibility of the owner.

7. Collection & Abandonment

  1. Dogs must be collected on the agreed date.
  2. If a dog is not collected within 14 days and all reasonable attempts to contact the owner have failed, Bonnie's Buddies reserves the right to rehome the dog.
  3. Any costs incurred during extended stays will remain payable by the owner.

8. Data Protection (GDPR)

  1. Bonnie's Buddies complies with UK GDPR and the Data Protection Act 2018.
  2. Personal data collected includes contact details, emergency contacts, veterinary information and dog-related information.
  3. Data is used solely for service provision, communication and emergency care.
  4. Data will not be shared with third parties except where necessary (e.g., veterinary care) or required by law.
  5. Data is stored securely and retained only as long as necessary.
  6. You have the right to access, correct or request deletion of your personal data.

9. Privacy Policy

  1. Personal information is handled in accordance with applicable data protection laws.
  2. Data will only be used for legitimate business purposes.
  3. Reasonable measures are taken to protect data from unauthorized access or disclosure.

10. Photo & Social Media Consent

  1. Bonnie's Buddies may take photographs or videos of your dog during its stay.
  2. These may be used for marketing or social media purposes.
  3. By agreeing to these terms, you consent unless you opt out in writing prior to the stay.

11. General Terms

  1. These Terms and Conditions are governed by the laws of England and Wales.
  2. Bonnie's Buddies reserves the right to amend these terms at any time.
  3. If any clause is deemed unenforceable, the remaining clauses shall remain in effect.

12. Emergency Plan Procedure

  1. In the event of an emergency, the safety and welfare of all dogs in my care will be the priority. Emergency contact details for each owner and their nominated emergency contact will be kept on file and accessible at all times.
  2. A pet first aid kit will be available on the premises and basic canine first aid knowledge will be maintained. In the event of illness or injury, veterinary advice or treatment will be sought immediately, and the owner will be informed as soon as possible.
  3. In the case of fire, flooding, gas leak, or another serious incident, dogs will be safely evacuated from the property using leads or carriers where appropriate and moved to a secure safe location. Local emergency service numbers and veterinary contact details will be readily available.

13. Feeding Policy

  1. All dogs will be fed according to the owner's written instructions regarding food type, portion size, feeding times, dietary requirements, allergies, and treats. Fresh drinking water will be available at all times.
  2. Dogs will be fed separately where necessary to prevent food guarding or conflict. Any changes in appetite, vomiting, diarrhea, or feeding concerns will be recorded and reported to the owner promptly.
  3. Human food will not be given unless specifically authorized by the owner.

14. Cleaning Policy

  1. The premises, equipment, bedding, feeding bowls, and all areas used by dogs will be cleaned and disinfected regularly to maintain a hygienic environment. Waste will be removed promptly and disposed of safely.
  2. Cleaning products used will be pet safe and stored securely away from animals. Bedding and soft furnishings used by dogs will be washed frequently and between stays where appropriate.
  3. A regular cleaning schedule will be maintained to minimize odors, bacteria, and infection risks.

15. Spread of Illness Policy

  1. Only dogs that are fully vaccinated, in good health, and free from contagious illness will be accepted for boarding or daycare. Owners must inform me of any recent illness, vomiting, diarrhea, coughing, parasites, or infectious conditions before attendance.
  2. Any dog showing signs of illness while in my care may be isolated from other dogs and the owner contacted immediately. Shared items and communal areas will be cleaned and disinfected regularly to reduce the risk of disease transmission.
  3. Veterinary advice will be sought if required.

16. Transport Policy

  1. Any dog transported in a vehicle will be secured safely using a crate, harness, or seatbelt attachment suitable for dogs. Vehicles used for transport will be clean, ventilated, and maintained in a safe condition.
  2. Dogs will never be left unattended in a vehicle for extended periods or during unsafe temperatures. Transport will only be undertaken for agreed purposes such as walks, veterinary visits, emergencies, or collection/drop-off services.
  3. Emergency contact details will be carried during transport at all times.